Multilingual IT Service Desk Operator (EN/FR) – On‑Call

Netcompany; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Modern environment

Competitive compensation

Personal development plan

Job summary

Netcompany in Lisbon is seeking a Service Desk Operator to provide first-line IT support in a fast-moving environment across Windows, desktop software, hardware and mobile devices. You will log, diagnose, escalate and resolve incidents, keeping customers informed throughout the resolution process.

A Bachelor's or Master's in Computer Science or IT and 1 year of relevant experience are preferred, with very good English and French, strong communication, and the ability to work flexibly including

Qualifications

• Bachelor's or Master's degree in Computer Science, IT or similar.
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist.
• Very good knowledge of English and French.
• Understanding of networking and networking protocols.
• Flexibility and stress resilience with ability to work in a cooperative way.
• Customer and service focus with attention to detail together with problem solving skills.
• Spoken and written interpersonal, communication and presentation skills.

Responsibilities

• Log, categorize, prioritize, diagnose, resolve, elevate and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices.
• Manage logging and escalation cases by accurately logging incidents and requests, categorizing and prioritizing them.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage; after-hours and on-call support may be required.
• Provide onsite and IMACD support by intervening at user locations and performing Install, Move, Add, Change, and Decommission tasks.

Skills

English

French

Networking

Communication

Customer focus

Education

Bachelor's or Master's in Computer Science/IT

Tools

MS Office Suite

Windows OS

Ticketing tools

CMDB tools

Job description

Netcompany in Lisbon is seeking a Service Desk Operator to provide first-line IT support in a fast-moving environment across Windows, desktop software, hardware and mobile devices. You will log, diagnose, escalate and resolve incidents, keeping customers informed throughout the resolution process.

A Bachelor's or Master's in Computer Science or IT and 1 year of relevant experience are preferred, with very good English and French, strong communication, and the ability to work flexibly including