IT Helpdesk Support

Randstad Portugal; Porto; Hybrid; EUR 22,000 - 34,000; Full time

Job summary

Randstad Portugal is seeking an IT Support Technician to provide operational and application support for Parfois stores across multiple countries. You will handle 1st-line support, manage store access, and escalate critical incidents as needed to keep sales running smoothly.

The role requires experience with store hardware/software (POS, terminals, printers, scanners, tablets), networks, and ERP/retail systems. Multilingual capabilities (PT/ES/EN) are highly valued, with French or Spanish a plus.

Qualifications

• 12th-grade education or high school diploma (preferred from a professional technical course).
• Experience supporting store hardware and software (POS, payment terminals, receipt printers, scanners, tablets).
• Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting).
• Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent).
• Multilingual capability ideally Portuguese, Spanish, and English; other languages a plus.
• Internal customer orientation with clear and empathetic communication.
• Ability to manage stress, teamwork, and a collaborative spirit.
• Advanced French or Spanish is a plus.

Responsibilities

• Provide operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico).
• Rapidly resolve or escalate critical incidents that impact sales.
• Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests.
• Manage access and credentials for store employees.
• Promote continuous improvement of Information Systems processes and procedures for Parfois store IT infrastructure.

Skills

POS support

Network troubleshooting

Hardware & software support

ERP/retail systems

Multilingual PT/ES/EN

Customer oriented

Team collaboration

Stress management

Education

High school diploma

Professional technical course

Tools

SAP Retail

Oracle

Dynamics

Job description

Randstad is the global leader in human resources solutions and employment services. With over 65 years of experience in the market, we act as a strategic partner for both talent and companies. Operating in more than 39 markets globally, we contribute to developing the world of work.

We are looking to hire an IT Support Technician for a leading client in the retail sector.

Responsibilities:

• Ensure operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico);
• Rapidly resolve or escalate critical incidents that impact sales;
• Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests;
• Manage access and credentials for store employees;
• Promote continuous improvement of Information Systems processes and procedures regarding the IT infrastructure of Parfois stores.

Qualifications:

• Minimum 12th-grade education / high school diploma (preferably from a professional technical course);
• Experience supporting store hardware and software (POS, payment terminals, receipt printers, scanners, tablets);
• Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting);
• Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent);
• Multilingual (ideally Portuguese, Spanish, and English; other languages relevant to the operation are a plus);
• Internal customer orientation with clear and empathetic communication;
• Ability to manage stress, teamwork, and a collaborative spirit;
• Advanced French or Spanish.
• Integration into a solid and recognized company in the sector, with an excellent work environment and the opportunity to make a difference;