Restaurant Supervisor - Lead Service & Team (Porto Opening)

Experimental; Porto; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Mobility opportunities

Discounts across venues

Job summary

Experimental is opening Hotel Infante Sagres' restaurant in Porto at the end of 2026, a signature dining destination blending design, cuisine and hospitality. Under the supervision of the Restaurant Manager, you will oversee restaurant operations, ensure high-quality service, train the team and uphold health and safety standards.

We are looking for a proactive, autonomous leader fluent in Portuguese and English, capable of managing priorities and delivering exceptional guest experiences, with

Responsibilities

• Oversee operations of the restaurant, ensuring the smooth running of the venue.
• Ensure consistent, high-quality food and beverages are served to customers.
• Create a welcoming environment for customers and drive a guest focus culture.
• Handle and provide adequate solution to customer complaints.
• Report customer feedback to the Restaurant Manager.
• Propose rapid and well-thought-out solutions in the event of unforeseen circumstances.
• Oversee the cleanliness of the venue and pay attention to possible health hazards and regulation violations.
• Ensure all Health & Safety legal requirements are up to date.
• Train and supervise the restaurant team, encouraging upselling.
• Support the Restaurant Manager’s training plan for the restaurant team, encouraging their career development within the company.
• Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
• Report staff complaints to the Restaurant Manager.
• Monitor key activity indicators and take corrective actions where necessary.
• Monitor and maintain a consistent payroll.
• Ensure the maintenance of staff records and the monitoring of hours worked.
• Carry out the inventory on a regular basis.
• Carry out regular reporting on activities.
• Participate in the management of orders and purchases.

Job description

Experimental is opening Hotel Infante Sagres' restaurant in Porto at the end of 2026, a signature dining destination blending design, cuisine and hospitality. Under the supervision of the Restaurant Manager, you will oversee restaurant operations, ensure high-quality service, train the team and uphold health and safety standards.

We are looking for a proactive, autonomous leader fluent in Portuguese and English, capable of managing priorities and delivering exceptional guest experiences, with