Restaurant Operations & Guest Experience Lead

Experimental; Porto; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Training & development

Mobility across venues

Employee discounts

Job summary

Experimental is opening a signature restaurant in Porto as part of Hotel Infante Sagres, inviting you to join a dynamic hospitality team. Under the Restaurant Manager, you will oversee daily operations, ensure top-quality food and service, and nurture a guest-focused culture in a vibrant European portfolio.

The role requires leadership, organizational excellence, and a proactive attitude with strong customer service.

Qualifications

• Passion for the restaurant industry and supervisory experience.
• Strong leadership and organizational skills.
• Proactive, autonomous and adaptable with excellent customer service.

Responsibilities

• Oversee restaurant operations and maintain quality of service.
• Lead and develop the restaurant team, promoting upselling.
• Ensure health, safety, and regulatory compliance.
• Handle customer complaints and provide solutions.

Skills

Leadership

Organizational skills

Hospitality

Customer service

Portuguese & English

Job description

Experimental is opening a signature restaurant in Porto as part of Hotel Infante Sagres, inviting you to join a dynamic hospitality team. Under the Restaurant Manager, you will oversee daily operations, ensure top-quality food and service, and nurture a guest-focused culture in a vibrant European portfolio.

The role requires leadership, organizational excellence, and a proactive attitude with strong customer service.