Remote Travel Experience Representative

Kim Luxe Travel; Lisboa; Remote; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Opportunities for professional development

Access to travel-related perks

Supportive and collaborative team environment

Job summary

A travel agency in Lisbon is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. The role involves effective communication via various platforms, reviewing itineraries, and providing accurate travel information. Ideal candidates will have strong communication skills and an interest in travel, contributing to a positive experience for clients. Opportunities for professional development and access to travel-related perks are included in this fully remote position.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance.
• Review itineraries, confirm travel arrangements, and assist with updates.
• Provide accurate information about destinations and agency procedures.
• Follow up with travelers to confirm details and answer questions.
• Address client concerns professionally and escalate as needed.

Skills

Strong communication skills

Customer service experience

Organized and dependable

Attention to detail

Comfortable using online tools

Interest in travel

Job description

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment