Work From Home Travel Care Representative

Kim Luxe Travel; Lisboa; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote position

Flexible hours

Training and ongoing support

Growth opportunities

Access to travel perks

Job summary

A dynamic travel agency in Lisbon is seeking a Work From Home Travel Care Representative to support clients throughout their travel experience. In this fully remote role, you'll communicate with clients via various platforms, assist with itineraries, and provide information on travel requirements. The ideal candidate should possess strong communication skills and be detail-oriented. This position promises growth opportunities and access to travel perks in a flexible work environment.

Qualifications

• Strong communicator with a helpful and patient attitude.
• Customer service experience preferred but not required.
• Organized and dependable with attention to detail.
• Comfortable learning and using online tools and systems.
• Interest in travel and delivering positive client experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance.
• Review itineraries, confirm travel details, and assist with updates.
• Share accurate information about destinations and travel requirements.
• Proactively follow up with travelers prior to departure to ensure readiness.
• Handle concerns calmly and escalate complex issues when necessary.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Adaptability to online tools

Job description

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment