Remote Travel Experience Representative

Kim Luxe Travel; Braga; Remote; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks and discounts

Supportive team environment

Collaborative team

Job summary

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. The ideal candidate will have strong communication skills and a customer-focused attitude. Responsibilities include providing travel guidance, reviewing itineraries, and addressing client concerns professionally. This role offers a fully remote position with flexible hours, training and support, and opportunities for professional development in the travel industry.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Organized and dependable with strong attention to detail.
• Interest in travel and supporting positive client experiences.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.

Responsibilities

• Communicate with clients to provide assistance and travel guidance.
• Review itineraries and assist with updates or general requests.
• Address client concerns professionally and escalate complex matters.
• Follow up with travelers before departure to confirm details and answer questions.
• Address client concerns professionally and escalate more complex matters when needed.

Skills

Strong communication skills

Customer-focused attitude

Organizational skills

Attention to detail

Comfortable with online tools

Interest in travel

Job description

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment