Remote Travel Experience Representative

Kim Luxe Travel; Coimbra; Remote; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Opportunities for professional development

Access to travel-related perks

Supportive team environment

Job summary

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. Candidates will be responsible for communication via various platforms, reviewing travel arrangements, and providing crucial information about travel destinations and requirements. This fully remote role offers flexible hours, ongoing training, and opportunities for professional development within a supportive team.

Qualifications

• Customer service experience preferred but not required.
• Dependable and organized with strong attention to detail.
• Interest in travel and supporting positive client experiences.

Responsibilities

• Communicate with clients to provide assistance and guidance.
• Review itineraries and confirm travel arrangements.
• Provide accurate destination and travel information.
• Follow up with travelers to confirm details.
• Address client concerns professionally.

Skills

Strong communication skills

Customer service orientation

Organizational skills

Attention to detail

Comfortable with online tools

Interest in travel

Tools

CRM systems

Job description

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment