Work From Home Travel Care Representative

Kim Luxe Travel; Coimbra; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position with flexible hours

Training and ongoing support

Growth opportunities within the travel industry

Access to travel perks and industry discounts

Collaborative and supportive team environment

Resumo da oferta

A travel services company is seeking a Work From Home Travel Care Representative to assist travelers before, during, and after their trips. The position focuses on client communication, itinerary management, and enhancing the travel experience. Ideal candidates should have strong communication skills and an interest in travel. This role offers flexibility, training support, and opportunities for growth within the industry.

Qualificações

• Strong communicator with a helpful and patient attitude.
• Customer service experience preferred but not required.
• Organized and dependable with attention to detail.

Responsabilidades

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and confirm travel details.
• Proactively follow up with travelers prior to departure.
• Proactively follow up with travelers before departure to ensure readiness.
• Handle concerns calmly and escalate complex issues when necessary.

Conhecimentos

Strong communication

Customer service experience

Organizational skills

Attention to detail

Adaptability to online tools

Interest in travel

Descrição da oferta de emprego

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment