Remote Guest Services Representative – Travel

Elevationtravelpartners; Lisboa; Remote; EUR 14.000 - 22.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities

Growth opportunities within the org

Zusammenfassung

A travel service company is seeking a Remote Guest Services Representative in Lisbon, Portugal. This role involves assisting travelers with inquiries, managing special requests, and ensuring a positive client experience. Ideal candidates should possess strong customer service skills, be detail-oriented, and have the ability to work independently. The position offers flexible hours and opportunities for growth within the organization.

Qualifikationen

• Strong customer-service mindset is essential.
• Clear written and verbal communication skills required.
• Detail-oriented and dependable nature needed.
• Comfortable working independently in remote settings necessary.
• Ability to adapt to digital booking and communication platforms is important.

Aufgaben

• Respond to traveler inquiries across all communication channels.
• Support booking updates and special travel requests effectively.
• Share details about travel policies and trip preparation with clients.
• Monitor upcoming trips and confirm arrangements with clients.
• Maintain courteous communication with all clients.

Kenntnisse

Customer service mindset

Communication skills

Detail-oriented

Ability to work independently

Adaptability to digital platforms

Adapt to digital booking platforms

Jobbeschreibung

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Ideal Candidate

• Strong customer-service mindset
• Clear written and verbal communication skills
• Detail-oriented and dependable
• Comfortable working independently in a remote setting
• Ability to adapt to digital booking and communication platforms

What We Offer

• 100% remote role
• Flexible hours
• Structured training resources
• Collaborative team atmosphere
• Growth opportunities within the organization