Work From Home Travel Care Representative

Kim Luxe Travel; Porto; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position with flexible hours

Training and ongoing support provided

Growth opportunities within the travel industry

Access to travel perks and industry discounts

Collaborative and supportive team environment

Resumo da oferta

A leading travel agency is seeking a Work From Home Travel Care Representative to assist clients before, during, and after their trips. Responsibilities include communicating with clients, confirming travel details, and providing support. Ideal candidates will be strong communicators, detail-oriented, and have a keen interest in travel. The position offers flexibility, training, and growth opportunities within the travel industry, making it perfect for those passionate about client experiences.

Qualificações

• Customer service experience preferred but not required.
• Interest in travel and delivering positive client experiences.
• Organized and dependable with attention to detail.
• Comfortable learning and using online tools and systems.
• Interest in travel and delivering positive client experiences.

Responsabilidades

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and confirm travel details.
• Share accurate information about destinations and travel requirements.
• Proactively follow up with travelers prior to departure.
• Handle concerns calmly and escalate complex issues.

Conhecimentos

Strong communication skills

Customer service

Organizational skills

Dependability

Attention to detail

Comfortable with online tools

Ferramentas

Online tools

CRM systems

Descrição da oferta de emprego

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment