Remote Client Support Representative

Sawmilldcllc; Porto; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible scheduling options

Comprehensive training

Access to travel-related perks

Resumo da oferta

Sawmilldcllc is searching for a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote position, you will be the key contact for travelers, ensuring a smooth travel experience by providing support before, during, and after their trips.

The ideal candidate will have strong customer service skills, be highly organized, and enjoy working independently. This role includes flexible scheduling and access to travel-related perks, along with comprehensive training and support.

Qualificações

• Experience in travel, hospitality, or support roles preferred.
• Dependable and detail-oriented.
• Comfortable learning new systems and digital tools.

Responsabilidades

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes and cancellations.

Conhecimentos

Customer service experience

Strong written and verbal communication skills

Highly organized

Descrição da oferta de emprego

About the job Remote Client Support Representative

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities Support clients remotely via email, phone, and messaging platforms Respond to travel-related inquiries in a timely, professional manner Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role Able to learn new systems, booking platforms, and digital tools quickly Passionate about travel and delivering excellent client support What We Offer Fully remote position Flexible scheduling options Comprehensive training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment