Remote Guest Services Representative – Travel

Elevationtravelpartners; Braga; Remote; EUR 12,000 - 18,000; Full time

Benefits offered by this job

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities

Job summary

A leading travel service provider is seeking a Remote Guest Services Representative to support travelers throughout their journey. This role involves responding to inquiries across various channels, assisting with bookings, and ensuring clients are informed about policies. The ideal candidate must possess strong customer service skills, clear communication abilities, and be comfortable working in a remote environment. The position offers flexible hours and opportunities for growth within the organization.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication skills.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries across communication channels.
• Support booking updates and special travel requests.
• Share travel policies and trip preparation details.
• Monitor trips and confirm arrangements.
• Maintain professional communication at all times.

Skills

Customer-service mindset

Clear communication skills

Detail-oriented

Ability to work independently

Adaptable to digital platforms

Job description

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Ideal Candidate

• Strong customer-service mindset
• Clear written and verbal communication skills
• Detail-oriented and dependable
• Comfortable working independently in a remote setting
• Ability to adapt to digital booking and communication platforms

What We Offer

• 100% remote role
• Flexible hours
• Structured training resources
• Collaborative team atmosphere
• Growth opportunities within the organization