Work From Home Travel Care Representative

Kim Luxe Travel; Braga; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Growth opportunities within the travel industry

Access to travel perks and industry discounts

Collaborative and supportive team environment

Job summary

A travel agency is seeking a Work From Home Travel Care Representative to assist clients before, during, and after their trips. The ideal candidate should possess strong communication skills and a keen interest in travel. This position offers flexibility, training, and growth opportunities within the industry, ensuring that every client feels confident and supported throughout their travel experience. The role includes various responsibilities, from itinerary review to proactive client follow-ups, in a supportive team environment.

Qualifications

• Strong communicator with a helpful and patient attitude.
• Customer service experience preferred but not required.
• Organized and dependable with attention to detail.
• Comfortable learning and using online tools and systems.
• Interest in travel and delivering positive client experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and assist with minor updates or requests.
• Share accurate information about destinations and travel requirements.
• Proactively follow up with travelers prior to departure.
• Handle concerns calmly and escalate complex issues.

Skills

Strong communication skills

Customer service experience

Attention to detail

Ability to learn online tools

Interest in travel

Job description

We are looking for a Work From Home Travel Care Representative to support travelers before, during, and after their trips. This role focuses on providing friendly assistance, coordinating travel details, and ensuring every client feels confident and supported throughout their experience.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide guidance and support
• Review itineraries, confirm travel details, and assist with minor updates or requests
• Share accurate information about destinations, travel requirements, and agency procedures
• Proactively follow up with travelers prior to departure to ensure readiness
• Handle concerns calmly and escalate complex issues when necessary

Ideal Candidate

• Strong communicator with a helpful and patient attitude
• Customer service experience preferred but not required
• Organized and dependable with attention to detail
• Comfortable learning and using online tools and systems
• Interest in travel and delivering positive client experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support provided
• Growth opportunities within the travel industry
• Access to travel perks and industry discounts
• Collaborative and supportive team environment