Remote Spanish-Speaking Car Tech Support

Concentrix; Braga; Remote; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Competitive salary

100% remote from Braga

Fully paid training

Bring-a-Friend referral bonus

Free learning programs

Career growth in an international env

Zusammenfassung

Concentrix is hiring a Customer Service Representative for Volkswagen to work remotely from Braga, Portugal. You will assist customers in Spanish, with English at B2 level, and leverage automotive knowledge to resolve inquiries. Ideal candidates have at least 1 year in automotive or technical customer service and a passion for cars.

We offer a competitive salary with a performance bonus, fully paid training, referral rewards, and real opportunities for growth in an international environment.

Qualifikationen

• High level of Spanish (written and spoken)
• English proficiency at B2 level
• At least 1 year in a technical or automotive customer service role
• Genuine interest in automotive industry and digital technologies

Aufgaben

• Respond to customer inquiries via multiple channels and update CRM accurately
• Provide professional and timely support, handling requests efficiently
• Build strong customer relationships through empathetic communication and problem-solving
• Support customer satisfaction, retention, and loyalty by delivering high-quality service
• Apply policies, procedures, and warranty guidelines when handling cases
• Make informed decisions within your area of responsibility and document cases clearly
• Collaborate with colleagues and management to resolve complex issues and improve service quality
• Identify recurring issues and share feedback for continuous improvement

Kenntnisse

Spanish language

English (B2)

Customer service experience

Automotive knowledge

Jobbeschreibung

Concentrix is hiring a Customer Service Representative for Volkswagen to work remotely from Braga, Portugal. You will assist customers in Spanish, with English at B2 level, and leverage automotive knowledge to resolve inquiries. Ideal candidates have at least 1 year in automotive or technical customer service and a passion for cars.

We offer a competitive salary with a performance bonus, fully paid training, referral rewards, and real opportunities for growth in an international environment.