Remote Automotive Customer Support Specialist

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Job summary

Cross Border Talents is seeking an Automotive Customer Support Specialist in Portugal. You will be the primary contact for customers, handling inquiries about vehicles, services, accounts, orders, and subscriptions across phone, email, chat, and other platforms.

Proficiency in Danish (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency. The role offers a remote setup with competitive pay and performance bonuses.

Qualifications

• Fluent Danish (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.

Responsibilities

• Provide multi-channel customer support via phone, email, chat, and more.
• Assist customers with vehicle, product, and service inquiries.
• Handle orders, subscriptions, billing, and payments.
• Provide clear information on products, services, and policies.
• Resolve issues promptly while maintaining high service standards.
• Escalate complex issues to internal teams when needed.
• Maintain accurate records of interactions in company systems.
• Stay updated on automotive products and industry trends.

Skills

Danish (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking an Automotive Customer Support Specialist in Portugal. You will be the primary contact for customers, handling inquiries about vehicles, services, accounts, orders, and subscriptions across phone, email, chat, and other platforms.

Proficiency in Danish (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency. The role offers a remote setup with competitive pay and performance bonuses.