Spanish Customer Agent in Lisbon

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents is hiring an Airline Customer Service Specialist to support passengers, answer inquiries, and resolve issues across bookings, changes, and disruptions. Work with an international airline, delivering friendly, accurate assistance in a remote-friendly environment.

Ideal candidates communicate in Spanish (C1/C2) and English (B2), have EU citizenship or Portuguese residency, and are eager to grow in customer service within the travel industry. Remote work option is available.

Qualifications

• Strong communication and problem-solving abilities
• Ability to stay calm and professional in a fast-paced environment
• Customer-centric mindset with attention to detail

Responsibilities

• Handle customer inquiries related to bookings, tickets and travel plans
• Assist with modifications, cancellations, rebookings and refunds
• Provide information on flight schedules, baggage allowances and airline policies
• Address payment questions and booking discrepancies
• Guide passengers through delays, disruptions and schedule changes
• Record customer interactions accurately in internal systems
• Collaborate with other departments to resolve passenger requests
• Meet performance indicators for customer satisfaction and response times

Skills

Spanish (C1/C2)

English (B2)

Job description

Take Off Your Career in Customer Service – Airline Project!

Are you passionate about travel and enjoy creating positive customer experiences? Join an international team representing a well-established airline company, where you will help passengers navigate their travel plans and receive reliable assistance whenever they need it.If you are a good communicator, enjoy solving problems, and can stay calm in a fast-paced environment, this is an opportunity to build your career in the aviation industry.

Role Overview:

As an Airline Customer Service Specialist, you will be responsible for assisting passengers with a wide range of travel-related inquiries, ensuring they receive accurate information and effective solutions throughout their journey. From booking questions and flight changes to baggage concerns and travel disruptions, you will play an important role in delivering a smooth and hassle-free customer experience.

Key Responsibilities:

• Handle incoming customer inquiries and provide assistance with flight reservations, tickets, and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refund requests.
• Provide information regarding flight schedules, check-in procedures, baggage allowances, and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through unexpected situations, including flight delays, cancellations, missed connections, and schedule changes.
• Investigate customer concerns and provide appropriate solutions in line with airline procedures.
• Handle complaints professionally, ensuring customer satisfaction and escalating complex cases when required.
• Maintain accurate records of customer interactions and update relevant information in internal systems.
• Coordinate with other departments to ensure efficient handling of passenger requests.
• Meet established performance indicators related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about airline services, operational procedures, and travel industry updates.

Requirements:

• Language Skills: Fluent inSpanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home