Systems Support Specialist — 24/7 IT Helpdesk

Jolera; Portugal; Teletrabalho; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Benefits package

Career development

Resumo da oferta

Jolera in Portugal seeks a Systems Support Professional to deliver front-line support for customers, troubleshoot diverse devices, and perform routine server tasks. You will configure devices, manage inventory, and document processes to maintain service quality.

The role requires knowledge of Windows/macOS/iOS, AD, DHCP/DNS, VMware, Office 365, and related technologies, with occasional overtime for 24x7 support.

Qualificações

• 3-5 years of support experience in a tech/systems environment.
• Strong knowledge of OS, antivirus, malware, software installs, AD, printers, mobile device activation.
• Experience with Microsoft Office Suite and Outlook-Exchange environments.
• Basic knowledge of server-side apps (Exchange Server, WSUS, Hyper-V, VMware) and hardware/software interactions.

Responsabilidades

• Provide remote service assistance using web-based tools.
• Receive and respond to service requests via phone and email per SLA.
• Process service tickets and assign to Jolera technicians or internal resources.
• Maintain ticket ownership through the incident lifecycle.
• Escalate high-profile issues to Service Desk Manager.
• Monitor customer systems and respond to device-down scenarios.
• Perform server updates and reboots during designated windows.
• React to onsite outages as needed.
• Follow all processes and quality standards.

Conhecimentos

Fluent in English

Strong communication skills

Prioritization & multitasking

Customer service focus

Troubleshooting skills

Formação académica

College diploma or equivalent

Ferramentas

Windows Server

Active Directory

DHCP/DNS

VMware vSphere

Office 365

Citrix Xenserver

Descrição da oferta de emprego

Jolera in Portugal seeks a Systems Support Professional to deliver front-line support for customers, troubleshoot diverse devices, and perform routine server tasks. You will configure devices, manage inventory, and document processes to maintain service quality.

The role requires knowledge of Windows/macOS/iOS, AD, DHCP/DNS, VMware, Office 365, and related technologies, with occasional overtime for 24x7 support.