Remote Junior Service Desk & Desktop Support

Inetum; Porto; Híbrido; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Inetum in Porto, Portugal is seeking an IT support specialist to deliver remote assistance to end users. You will troubleshoot issues across Chrome OS and Windows 10/11 and operate with ITSM ticketing tools to resolve requests efficiently.

The role requires strong communication, documentation, and the ability to handle multiple priorities in a shift-based environment with potential remote work during selected hours.

Qualificações

• Experience providing remote IT support to end users.
• Familiarity with Chrome OS and Windows 10/11.
• Experience with ITSM tools and ticket management processes.
• Strong communication and problem-solving skills.

Responsabilidades

• Provide remote IT support to end users via multiple channels.
• Handle ticket lifecycle: registration, categorization, troubleshooting, resolution or escalation.
• Document actions in ITSM platform and update tickets with results.
• Maintain asset inventory of supported devices and equipment.
• Escalate unresolved issues to appropriate teams.
• Contribute to knowledge base and process improvements.

Conhecimentos

Remote IT support

Chrome OS

Windows 10

Windows 11

ITSM tools

Communication skills

Documentation

Autonomy

Ferramentas

ITSM ticketing systems

Descrição da oferta de emprego

Inetum in Porto, Portugal is seeking an IT support specialist to deliver remote assistance to end users. You will troubleshoot issues across Chrome OS and Windows 10/11 and operate with ITSM ticketing tools to resolve requests efficiently.

The role requires strong communication, documentation, and the ability to handle multiple priorities in a shift-based environment with potential remote work during selected hours.