Remote Portuguese B2B Support Specialist

WW Talents; Évora; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Onboarding program

Training & development

International work environment

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to deliver first-line B2B support for global brands. You will resolve printer and software issues, process orders, and document interactions via CRM and ticketing systems.

This remote role is based in Greece with a 5-day work week, Monday to Friday, and a relocation package available for candidates joining from abroad. Training is provided over 6 months with progression and international exposure.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese proficiency

English (B2)

Customer service

Problem solving

Communication

Tools

CRM software

Ticketing systems

Job description

WW Talents is seeking a Portuguese-speaking Customer Support Agent to deliver first-line B2B support for global brands. You will resolve printer and software issues, process orders, and document interactions via CRM and ticketing systems.

This remote role is based in Greece with a 5-day work week, Monday to Friday, and a relocation package available for candidates joining from abroad. Training is provided over 6 months with progression and international exposure.