Remote Hotel Reservations Specialist — Bilingual EN/ES

Concentrix Portugal; Lisboa; Remote; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Work from home in Portugal

Referral bonus

Job summary

Concentrix Portugal is seeking a Customer Service Representative to support customers through their hotel reservation journey from booking requests to changes and inquiries. This is a remote role based in Portugal, offering flexible training and development opportunities.

The position emphasizes delivering high-quality service with multilingual communication in Spanish and English, working in a fast-paced environment, and participating in a comprehensive training program.

Qualifications

• Fluent verbal and written in Spanish and English (C1).
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Assist customers with hotel reservations, modifications, cancellations, and general booking inquiries.
• Provide accurate information regarding hotel availability, rates, services, and policies.
• Support customers via incoming calls, emails, and other communication channels.

Skills

Spanish language

English language

Customer service

Communication skills

Problem solving

Job description

Concentrix Portugal is seeking a Customer Service Representative to support customers through their hotel reservation journey from booking requests to changes and inquiries. This is a remote role based in Portugal, offering flexible training and development opportunities.

The position emphasizes delivering high-quality service with multilingual communication in Spanish and English, working in a fast-paced environment, and participating in a comprehensive training program.