Customer Rep (Spanish-English) Hotel Reservations Remote Night Shift

Concentrix Portugal; Lisboa; Remote; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Work from home in Portugal

Referral bonus

Job summary

Concentrix Portugal is seeking a Customer Service Representative to support customers through their hotel reservation journey from booking requests to changes and inquiries. This is a remote role based in Portugal, offering flexible training and development opportunities.

The position emphasizes delivering high-quality service with multilingual communication in Spanish and English, working in a fast-paced environment, and participating in a comprehensive training program.

Qualifications

• Fluent verbal and written in Spanish and English (C1).
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Assist customers with hotel reservations, modifications, cancellations, and general booking inquiries.
• Provide accurate information regarding hotel availability, rates, services, and policies.
• Support customers via incoming calls, emails, and other communication channels.

Skills

Spanish language

English language

Customer service

Communication skills

Problem solving

Job description

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will support one of the world's leading hospitality brands by assisting customers throughout their hotel reservation journey. From booking requests to reservation changes and travel-related inquiries, you'll help deliver exceptional customer experiences while ensuring every interaction reflects the highest standards of service.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist customers with hotel reservations, modifications, cancellations, and general booking inquiries.
• Provide accurate information regarding hotel availability, rates, services, and policies.
• Support customers via incoming calls, emails, and other communication channels.
• Resolve customer concerns efficiently while ensuring a high level of customer satisfaction.
• Escalate complex cases whenever necessary, following internal procedures.
• Maintain accurate customer records and reservation details within internal systems.

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in both Spanish and English(C1).
• Are available for permanent night shifts
• Have excellent communication and customer service skills.
• Are able to work in a fast-paced environment while maintaining attention to detail.
• Have strong problem-solving skills and a customer-oriented mindset.

What’s in it for you

• Competitive salary (base and additional bonuses).
• Work from home in Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.