Customer Service Representative (Spanish-speaking) - Hotel Reservations

Concentrix; Lisboa; Remote; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Remote work in Portugal

Permanent night shifts

Bonuses

Fully paid training

Career development opportunities

Learning programs

Bring-a-Friend bonus

International work environment

Job summary

Concentrix is hiring a Customer Service Representative (Spanish-speaking) to assist customers with hotel reservations from a remote Portugal setting. You will support bookings, modifications and inquiries, while delivering a high level of service on inbound calls and emails.

The role emphasizes fluency in Spanish and English, collaboration in a fast-paced environment, and opportunities for career growth in an international team. Fully remote in Portugal with permanent night shifts and bonuses.

Qualifications

• Fluent in Spanish (C1) and English (C1).
• Strong communication and customer service skills.
• Able to work permanent night shifts and handle inquiries across channels.

Responsibilities

• Assist customers with hotel reservations, modifications and cancellations.
• Answer questions about hotel availability, rates, services and policies.
• Support customers via inbound calls, emails and other channels.
• Resolve customer requests efficiently while maintaining high satisfaction.
• Escalate complex cases following internal procedures.
• Maintain accurate customer and reservation information in internal systems.

Skills

Spanish language

English language

Communication skills

Customer service

Job description

Job Title

Customer Service Representative (Spanish-speaking) - Hotel Reservations

Job Description

Do you speak Spanish and enjoy helping people plan their perfect stay?

Portugal | 100% Remote | Permanent Night Shifts

Do you speak Spanish and enjoy helping people plan their perfect stay? Put your language skills to work from the comfort of your home, supporting customers with their hotel reservations and travel needs.

Join our team and support customers throughout their hotel booking journey, from making reservations and changing bookings to answering questions about hotels, availability and travel services.

What’s in it for you?

• 100% remote work from anywhere in Portugal
• Permanent night shifts
• Competitive salary + additional bonuses
• Fully paid training
• Real career development opportunities
• Free learning and professional development programs
• Bring-a-Friend bonus opportunities
• International and multicultural work environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

As a Customer Service Representative, you will support customers throughout their hotel reservation journey and help them find the right solutions for their needs.

Your Responsibilities Will Include

• Assist customers with hotel reservations, modifications and cancellations
• Answer questions about hotel availability, rates, services and policies
• Support customers through inbound calls, emails and other communication channels
• Resolve customer requests efficiently while maintaining a high level of customer satisfaction
• Escalate complex cases when necessary, following internal procedures
• Maintain accurate customer and reservation information in internal systems

What are we looking for?

• Are fluent in Spanish and English (C1), both written and spoken
• Are available to work permanent night shifts
• Have excellent communication and customer service skills
• Are comfortable working in a fast-paced environment while maintaining attention to detail
• Have strong problem-solving skills and a customer-oriented mindset

Don’t tick every box? We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.

Why Concentrix?

Join a global community of 440,000+ Game-Changers across more than 70 countries.

We provide the training, support and development opportunities you need to grow your skills and build your career.

Ready to take your next career step from the comfort of your home?

Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.

Eligibility to work: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.