Remote Multilingual Hotel Reservations Specialist

Cross Border Talents; Lisboa; Remote; EUR 25,000 - 35,000; Full time

Job summary

A hospitality support services provider is seeking a Remote Customer Support Specialist fluent in French and English for a hotel reservations platform. You'll manage bookings, assist clients, and address inquiries, ensuring seamless experiences for diverse clients. Prior customer service experience is preferred, along with a residence permit for Portugal or EU citizenship. The role operates in a dynamic, multilingual environment with rotational shifts.

Qualifications

• Advanced English (C1 level and higher) required.
• Previous experience in Contact Centre or Customer Service preferred.
• Experience in a travel agency or hotel preferred.
• Residence permit for Portugal or EU citizenship required.

Responsibilities

• Assist clients with bookings and last minute requests.
• Handle requests and complaints from partners and guests.
• Record customer interactions and actions taken.

Skills

Fluency in French

Fluency in English (C1)

Customer service expertise

Job description

A hospitality support services provider is seeking a Remote Customer Support Specialist fluent in French and English for a hotel reservations platform. You'll manage bookings, assist clients, and address inquiries, ensuring seamless experiences for diverse clients. Prior customer service experience is preferred, along with a residence permit for Portugal or EU citizenship. The role operates in a dynamic, multilingual environment with rotational shifts.