Spanish-Speaking Customer Support Specialist — Lisbon (On-Site)

Concentrix; Lisboa; On-site; EUR 13,392 - 20,088; Full time

Benefits offered by this job

Salary bonus

Central Lisbon location

Referral bonus

Training provided

Career development

Job summary

Concentrix is seeking a Customer Representative (Spanish-speaking) to join our Lisbon, Portugal on-site team. You will assist customers via email or phone, manage bookings, cancellations, and billing, and help expand service offerings by answering questions and gathering customer data.

The role emphasizes excellent communication, active listening, and a proactive team-player attitude, with opportunities to contribute to a global brand and receive full training.

Qualifications

• High level of Spanish (written and oral)
• Fluent in English (B2)
• Excellent communication and active listening skills
• Ability to identify customers' needs and propose fast solutions
• Proactive, self-motivated, and a great team player

Responsibilities

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about ongoing requests and services.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Skills

Spanish language

English (B2)

Communication skills

Job description

Concentrix is seeking a Customer Representative (Spanish-speaking) to join our Lisbon, Portugal on-site team. You will assist customers via email or phone, manage bookings, cancellations, and billing, and help expand service offerings by answering questions and gathering customer data.

The role emphasizes excellent communication, active listening, and a proactive team-player attitude, with opportunities to contribute to a global brand and receive full training.