Remote Healthcare Tech Customer & Order Specialist

Talent Search People; Lisboa; Hybrid; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career development opportunities

Meal allowance

Nutritional appointments

Psychological appointments

Remote work outside Porto

Job summary

Talent Search People is seeking a proactive Customer Service specialist to join our team in Lisbon. You will assist B2B clients, process orders via SAP, and coordinate with planning and back-office teams to ensure timely deliveries.

You will respond to inquiries by phone and email, inform customers of changes, delays, and invoicing updates, and handle complaints with a solutions-focused approach. The ideal candidate speaks Dutch at native/C2 level and English at B1, has prior customer service

Qualifications

• Experience in Customer Service (Front Office/Order Entry/Back Office)
• Dutch native or C2 level and English B1
• SAP/ERP basic knowledge
• Strong communication by phone and email
• High School Diploma
• Proactive, data- and goal-oriented

Responsibilities

• Assist B2B clients and solve queries
• Receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP
• Inform customers about changes to products, quantities and delays; organize urgent deliveries
• Respond to and handle all complaints regarding shipments
• Solve urgent requests by coordinating with planning and transport teams
• Check incorrect customer requests and invoices when required
• Coordinate with Back Office and Credit teams for updates to addresses, credit limits and prices
• Ensure deliveries rejected by customers are properly processed

Skills

Customer service experience

Dutch language (native/C2)

English language (B1+)

Proactive attitude

Data-driven

Goal-oriented

Education

High School Diploma

Tools

SAP/ERP

Job description

Talent Search People is seeking a proactive Customer Service specialist to join our team in Lisbon. You will assist B2B clients, process orders via SAP, and coordinate with planning and back-office teams to ensure timely deliveries.

You will respond to inquiries by phone and email, inform customers of changes, delays, and invoicing updates, and handle complaints with a solutions-focused approach. The ideal candidate speaks Dutch at native/C2 level and English at B1, has prior customer service