Dutch-speaking Customer Service Specialist

Pkrecruiting; Lisboa; Presencial; EUR 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation package

Room in company apartment in Lisbon (€

Flight ticket reimbursement up to €400

Resumo da oferta

CloserHire is hiring a Dutch-speaking Customer Support Specialist to join a leading BPO client in Lisbon. You will handle inquiries across phone, email, chat, social media, and messaging platforms, providing pre-sales and technical support while maintaining a consistent brand voice.

Ideal candidates are based in Lisbon or willing to relocate, with C1 Dutch and B2 English, plus flexibility for hours. Relocation benefits, private health insurance, and a strong multicultural team await in a modern

Qualificações

• C1 level of Dutch
• Good English skills (B2)
• Based in Lisbon or willing to relocate

Responsabilidades

• Respond to customer requests via phone, email, chat, social media, and messaging channels
• Provide pre-sales, general inquiries, and technical support
• Maintain a consistent brand voice in private and public interactions
• Escalate issues to higher support tiers as needed
• Collaborate with technicians to resolve help tickets
• Manage an individual ticket queue and follow management direction
• Review and provide feedback on help content

Conhecimentos

Dutch (C1)

English (B2)

Lisbon based

Descrição da oferta de emprego

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Your Role Respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content

Your Qualifications C1 level of Dutch Good English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities
• Private health insurance
• Enrich your CV by working for a major worldwide brand
• Multicultural Team
• Modern office in an excellent location in Lisbon

Relocation

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary.
• Inside Portugal - only available if candidates are coming directly from a competitor.
• Reimbursement of flight ticket on the 6th month of work, up to 400EUR.
• Health Insurance since day 1 for small amount, free after 6 months