Dutch Customer Support Specialist - Remote/Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Flexible work model

Training provided

Paid holidays 22 days

Job summary

Cross Border Talents is seeking a Customer Support Specialist to deliver friendly and efficient service via phone and email. The role supports an international team in Lisbon with the flexibility to work remotely, on-site, or in a hybrid setup.

Responsibilities include handling inquiries, troubleshooting orders, and communicating with sellers. A strong Dutch and English ability, plus excellent communication, are essential for success.

Qualifications

• Native or fluent proficiency in Dutch (C1/C2).
• Good working command of English (B2 or above).
• Strong communication, active listening, and problem-solving skills.
• Customer-oriented mindset with strong empathy and attention to detail.
• Basic technical aptitude for software tools and customer service systems.
• Reliable home internet connection and a suitable remote workspace (for remote/hybrid applicants).
• Eligibility to work in Portugal.

Responsibilities

• Listen to customers' questions and concerns, providing clear, effective answers and solutions.
• Handle troubleshooting related to orders, deliveries, payments, and returns.
• Serve as a primary point of contact for external sellers, ensuring smooth and professional communication.
• Provide accurate and clear information regarding digital products.
• Escalate and reroute complex issues to the appropriate internal departments.
• Maintain accurate records of customer interactions using CRM and support tools.

Skills

Dutch proficiency

English proficiency

Communication

Problem solving

Customer focus

Tech aptitude

Work eligibility Portugal

Tools

CRM systems

Support tools

Job description

Cross Border Talents is seeking a Customer Support Specialist to deliver friendly and efficient service via phone and email. The role supports an international team in Lisbon with the flexibility to work remotely, on-site, or in a hybrid setup.

Responsibilities include handling inquiries, troubleshooting orders, and communicating with sellers. A strong Dutch and English ability, plus excellent communication, are essential for success.