Junior Contact Center Agent (Roadside Assistance)

Volkswagen Group; Portugal; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Opportunity for rapid growth in the公司

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance) for a fully remote project, requiring native German or C1 proficiency and a customer-first mindset.

You will handle roadside requests by phone, resolve complaints, update databases, and assist in training new teammates, with a competitive annual salary of 15,022–17,178 EUR depending on experience.

This role offers clear growth opportunities, ongoing training, and benefits in a multinational environment.

Qualifications

• High school diploma or equivalent.
• Native German or C1 proficiency.
• Willingness to work in a shift-based schedule.
• Experience in CSR or customer care (preferred).
• Familiarity with CRM systems.
• Experience with help desk software.

Responsibilities

• Provide roadside assistance in a safe, professional, and timely manner.
• Acknowledge and resolve customer complaints.
• Process inquiries received via phone.
• Identify customer needs and assist with features.
• Analyze and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with information about technical issues.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure issues are resolved.

Skills

German language

CRM systems

Help desk software

Remote support

Communication skills

Problem-solving

Shift-based schedule

Automotive industry knowledge

Education

High school diploma or equivalent

Job description

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Junior Contact Center Agent (Roadside Assistance)

Annualgrosssalaryrange:Min.15,022€-Max.17,178€(dependingonexperience).

Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker)for ourfully remoteproject.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional, and timely manner;


• Acknowledging and resolving customer complaints;


• Processing inquiries received via phone;


• Identifying customer needs and helping customers using specific features;


• Analyzing and reporting product malfunctions;


• Assisting in training new employees when requested by management;


• Updating our internal databases with information about technical issues and useful discussions with customers;


• Informing customers about new features and functionalities;


• Following up with customers to ensure their technical issues are resolved.

What skills are we looking for?

• High school diploma or equivalent(mandatory)


• Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role(preferred)


• Native-level German or minimum C1 proficiency(mandatory)


• Availability to work in a shift-based schedule(mandatory)


• Familiarity with the automotive industry(considered an advantage)


• Experience using help desk software and remote support too


• Solid understanding of CRM systems


• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits


• Opportunity for rapid growth in the company


• Training according with your path career

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