Junior Contact Center Agent (Roadside Assistance)

Volkswagen Group Services Gmbh; Portugal; Remote; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Training programs

Collaborative environment

Multicultural teams

Proactive support

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. You will provide roadside assistance, handle inquiries by phone, and resolve customer issues in a timely, professional manner.

The role requires German proficiency (C1) and shift-based availability, with potential for rapid growth within a multinational setting. The team supports customers across the group with CRM and help desk tools, contributing to ongoing

Qualifications

• High school diploma or equivalent (mandatory).
• Experience in Customer Care or CSR role is preferred.

Responsibilities

• Providing roadside assistance in a safe, professional, and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analyzing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Skills

Communication skills

German language proficiency

Problem solving

Shift work availability

Education

High school diploma

Tools

CRM systems

Help desk software

Remote support tools

Job description

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional, and timely manner;
• Acknowledging and resolving customer complaints;
• Processing inquiries received via phone;
• Identifying customer needs and helping customers using specific features;
• Analyzing and reporting product malfunctions;
• Assisting in training new employees when requested by management;
• Updating our internal databases with information about technical issues and useful discussions with customers;
• Informing customers about new features and functionalities;
• Following up with customers to ensure their technical issues are resolved.

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving ski

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support