Remote German Customer Support - Portugal

Quantivos; Albufeira; À distance; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Food allowance €7.63 per working day

100% remote work

Relocation support in selected cases

Accommodation in Lisbon if needed

Résumé du poste

Quantivos is hiring a German Customer Support Agent for a fully remote role based in Portugal. You will support customers with German and English language requirements, handling inquiries via phone, chat and email and assisting with automotive and digital products.

The position offers a 14-month gross salary of €1,055 per month plus a daily food allowance and relocation support in select cases. 100% remote work from Portugal is available, with flexible scheduling.

Qualifications

• Native German or C1 German proficiency.
• B2 English level.
• Knowledge of automotive and digital products is an advantage.
• Strong communication and problem-solving skills.
• Good documentation and computer skills.
• Professional, enthusiastic and customer-oriented attitude.

Responsabilités

• Handle customer enquiries via phone, chat and email.
• Provide assistance with automotive and digital products.
• Troubleshoot issues and offer effective solutions.
• Document customer interactions and resolutions accurately in CRM systems.
• Collaborate with colleagues to improve the customer experience.
• Stay up to date with the latest offers, policies and services.
• Maintain high standards of quality, efficiency and customer satisfaction.

Connaissances

German language

English language

Customer support

CRM usage

Outils

CRM systems

Description du poste

German Customer Support Agent - Remote

Work location: Portugal

Work model: 100% Remote

Languages: German C1 / Native + English B2

Salary: €1,055 gross, paid over 14 months

Food allowance: €7.63 per working day

Relocation support: Available in selected cases

About The Role

Are you fluent in German and have a B2 level of English? Join an international customer support team representing a leading company in the automotive industry.

You will assist customers with automotive and digital products, helping them resolve issues and ensuring an excellent customer experience.

Enjoy the flexibility of working 100% remotely from Portugal!

Your responsibilities

• Handle customer enquiries via phone, chat and email.
• Provide assistance with automotive and digital products.
• Troubleshoot issues and offer effective solutions.
• Document customer interactions and resolutions accurately in CRM systems.
• Collaborate with colleagues to improve the customer experience.
• Stay up to date with the latest offers, policies and services.
• Maintain high standards of quality, efficiency and customer satisfaction.

What we offer

• €1,055 gross salary, paid over 14 months.
• Food allowance of €7.63 per working day.
• 100% remote work.
• Relocation support in selected cases.
• Exceptional accommodation in Lisbon may be provided for candidates relocating to Portugal, if necessary.

Working schedule

• Monday to Sunday, following the German schedule.
• 24/7 rotational shifts.
• Two rotating days off per week.

Requirements

• Native German or C1 German proficiency.
• B2 English level.
• Knowledge of automotive and digital products is an advantage.
• Strong communication and problem-solving skills.
• Good documentation and computer skills.
• Professional, enthusiastic and customer-oriented attitude.

Important

This is a fully remote position. Candidates already residing in Portugal will be given preference. Relocation to Portugal may be supported in selected cases.