German-Speaking Customer Support Agent

CBT; Lisboa; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote from Portugal

Food allowance

Relocation support (exceptional cases)

14 payments salary

Job summary

CBT in Portugal (Remote) seeks a German-speaking Customer Support Agent to join an international team for an automotive client. You will handle inquiries via phone, chat, and email, provide solutions, and ensure a high-quality customer experience.

The role requires fluent German and strong English, great communication, and the ability to work in a fast-paced, 24/7 rotating shift environment. Fully remote from Portugal with relocation support in exceptional cases.

Qualifications

• Fluent German and good English communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a positive attitude.
• Ability to work in a fast-paced, rotating shifts environment.

Responsibilities

• Assist customers via phone, chat, and email.
• Provide accurate information about automotive products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with colleagues to improve customer satisfaction.
• Stay up to date with the latest services, policies, and offers.
• Deliver professional, friendly, and high-quality customer support.

Skills

German fluency

English fluency

Customer service

Communication

Job description

German-Speaking Customer Support Agent

Location: Portugal (Remote)

Start Date: 03 December 2026

Languages: German + English

Salary: €1,055 gross/month × 14 payments

Food Allowance: €7.63 per working day

Relocation Support: Available in exceptional cases

About the Role

Are you passionate about customer service and interested in the automotive industry?

Join an international team supporting customers of a leading automotive company. As a German-speaking Customer Support Agent, you will help customers with their inquiries, provide effective solutions, and ensure a smooth and positive customer experience.

Your Responsibilities

• Assist customers via phone, chat, and email.
• Provide accurate information about automotive products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with colleagues to improve customer satisfaction.
• Stay up to date with the latest services, policies, and offers.
• Deliver professional, friendly, and high-quality customer support.

Requirements

• Fluent German and good English communication skills.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a positive attitude.
• Ability to work in a fast-paced environment.Flexibility to work rotating shifts.

What We Offer

• Fully remote work from Portugal.
• Salary paid over 14 months.
• €7.63 food allowance per working day.
• Relocation assistance in exceptional cases, including accommodation in Lisbon.
• Opportunity to work with a leading automotive company.
• International and multicultural working environment.

Work Schedule

• Monday to Sunday, covering 24/7 operations with rotating shifts.
• Two rotating days off per week.