German Speaking Customer Support Specialist - Remote Portugal

Kats Recruitment services; Lisboa; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Daily meal allowance

Private health insurance

22 days paid leave

Job summary

Kats Recruitment services is seeking a German-speaking Customer Support Specialist to work remotely within Portugal. You will be the primary contact for German-speaking users, assisting with product, account inquiries, and service updates from a home office setup.

Face-to-face interaction is replaced by digital channels; you will log cases, maintain CSAT, and collaborate with escalation teams to resolve complex issues while working a rotating schedule for coverage across weekdays and weekends.

Qualifications

• Native or near-native fluency in German (C1/C2).
• Good working proficiency in English (B2+).
• Customer-centric mindset with strong listening and problem-solving abilities.
• Experience in customer service or contact centers is a plus.
• Must reside in Portugal with valid local work eligibility (NIF) and social security.

Responsibilities

• Deliver German-speaking customer support via phone, email, and live chat.
• Handle account configurations, orders, billing inquiries, and service updates.
• Diagnose issues and guide users toward clear resolutions.
• Maintain high CSAT scores and fast response times.
• Log interactions and outcomes in CRM accurately.
• Identify recurring issues and report to team leads.
• Collaborate with escalation teams to resolve complex cases.

Skills

German (native)

English (B2+)

Active listening

Customer service

Remote work

Tools

CRM software

Job description

German Speaking Customer Support Specialist | Remote Portugal

Job Description

We are recruiting German-speaking Customer Support Specialists for a fully remote position based within Portugal, delivering dedicated customer service for an international consumer brand.

In this role, you will be the primary point of contact for German-speaking users, handling product and account-related inquiries across digital channels. You will troubleshoot service requests, assist with everyday platform navigation, and ensure high customer satisfaction from your home office setup.

Your Role

• Deliver friendly, professional, and prompt customer assistance in German via phone, email, and live messaging.
• Assist customers with account configurations, order management, billing inquiries, and service updates.
• Diagnose customer challenges accurately and guide users toward clear, sustainable resolutions.
• Maintain high service quality, response speed, and customer satisfaction (CSAT) scores.
• Accurately log customer interactions, case details, and outcomes in internal CRM databases.
• Identify recurring issues or usability obstacles and report them proactively to team leads.
• Collaborate with peers and internal escalation units to resolve complex cases smoothly.

Your Qualifications

• Native or near-native fluency in German (C1/C2 level), both written and spoken.
• Good working proficiency in English (B2 level or higher) for internal tools, systems, and team collaboration.
• Customer-centric mindset with strong active listening, empathy, and problem-solving abilities.
• Clear verbal communication and professional written grammar.
• Comfortable working across multiple digital applications, chat tools, and ticketing software simultaneously.
• High self-discipline and dependability required for autonomous remote work.
• Prior experience in customer service, contact centers, hospitality, or retail is an advantage.
• Locals Only: Must already reside in Portugal with valid local work eligibility, tax (NIF), and social security registration (no relocation support provided).

The Offer

• Work Model: 100% remote within mainland Portugal (technical equipment provided).
• Work Schedule: Full-time (40 hours per week), 8-hour daily shifts on a rotating schedule covering Monday through Sunday (with 2 scheduled rest days per week).
• Compensation & Bonuses: Competitive monthly base salary package plus performance-related monthly bonuses.
• Allowances & Perks: Daily meal allowance paid via a dedicated card, plus statutory holiday and Christmas allowances.
• Healthcare: Comprehensive private health insurance coverage effective from day one.
• Paid Leave: 22 days of annual paid leave plus statutory compensatory time off for working on Portuguese public holidays.
• Training & Development: Fully paid initial virtual training program with ongoing coaching and clear avenues for internal career progression.