Remote German Customer Support — Automotive & Digital

Quantivos; Portugal; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Salary paid over 14 months

Food allowance €7.63 per working day

100% remote work

Relocation support in selected cases

Accommodation in Lisbon if relocation

Job summary

Quantivos is seeking a German-speaking Customer Support Agent to work fully remotely from Portugal. The role requires native or C1 German and English at B2 level, assisting customers with automotive and digital products across phone, chat and email channels.

You will document interactions in CRM systems and collaborate with the team to ensure excellent service. Relocation support may be available in select cases.

Qualifications

• Native German or C1 proficiency required.
• English proficiency at B2 level.
• Experience with automotive or digital products is a plus.

Responsibilities

• Handle customer enquiries via phone, chat and email.
• Assist customers with automotive and digital products.
• Troubleshoot issues and provide effective solutions.
• Document interactions and resolutions in CRM systems.
• Collaborate with colleagues to improve customer experience.
• Stay updated on offers, policies and services.
• Maintain high standards of quality, efficiency and satisfaction.

Skills

German C1 / Native

English B2

Job description

Quantivos is seeking a German-speaking Customer Support Agent to work fully remotely from Portugal. The role requires native or C1 German and English at B2 level, assisting customers with automotive and digital products across phone, chat and email channels.

You will document interactions in CRM systems and collaborate with the team to ensure excellent service. Relocation support may be available in select cases.