Remote German Customer Support Specialist (Portugal)

Cross Border Talents; Portugal; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Food allowance €7.63 per working day

Relocation support (selected cases)

100% remote work

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Agent for a fully remote role based in Portugal. You will assist customers with automotive and digital products, handle inquiries by phone, chat, and email, and ensure a high-quality experience.

The role offers a 14-month gross salary of €1,055 and a daily food allowance, with relocation support available in some cases. Applicants should be native German (or C1) with English at B2 level, strong communication skills, and a

Qualifications

• Native German or C1 proficiency.
• English level at least B2.
• Knowledge of automotive and digital products is an advantage.
• Strong communication and problem-solving skills.
• Good documentation and computer skills.

Responsibilities

• Handle customer enquiries via phone, chat and email.
• Provide assistance with automotive and digital products.
• Troubleshoot issues and offer effective solutions.
• Document customer interactions and resolutions in CRM.
• Collaborate with colleagues to improve the customer experience.
• Stay up to date with offers, policies and services.
• Maintain high standards of quality, efficiency and customer satisfaction.

Skills

German language proficiency

English language proficiency

Customer support

Job description

Cross Border Talents is seeking a German-speaking Customer Support Agent for a fully remote role based in Portugal. You will assist customers with automotive and digital products, handle inquiries by phone, chat, and email, and ensure a high-quality experience.

The role offers a 14-month gross salary of €1,055 and a daily food allowance, with relocation support available in some cases. Applicants should be native German (or C1) with English at B2 level, strong communication skills, and a