Remote German Customer Support Specialist – Automotive

Cross Border Talents; Albufeira; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Food allowance

100% remote work

Relocation support (selected cases)

Accommodation in Lisbon (possible)

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international team from Portugal. Work 100% remotely, handling inquiries via phone, chat and email for automotive and digital products.

You will troubleshoot issues, document resolutions in CRM systems and collaborate with colleagues to improve customer experience. Remote work from Portugal is available with relocation support in select cases.

Qualifications

• Native German or C1 proficiency.
• English level at B2 or higher.
• Strong communication and problem-solving skills.
• Good documentation and computer skills.
• Professional, enthusiastic and customer-oriented attitude.

Responsibilities

• Handle customer enquiries via phone, chat and email.
• Provide assistance with automotive and digital products.
• Troubleshoot issues and offer effective solutions.
• Document customer interactions and resolutions in CRM systems.
• Collaborate with colleagues to improve customer experience.
• Stay up to date with offers, policies and services.
• Maintain high standards of quality, efficiency and customer satisfaction.

Skills

German (C1)

English (B2)

Customer support

Education

No specific degree required

Job description

Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international team from Portugal. Work 100% remotely, handling inquiries via phone, chat and email for automotive and digital products.

You will troubleshoot issues, document resolutions in CRM systems and collaborate with colleagues to improve customer experience. Remote work from Portugal is available with relocation support in select cases.