German-Speaking Auto Support Agent - Remote in Portugal

CBT; Lisboa; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote from Portugal

Food allowance

Relocation support (exceptional cases)

14 payments salary

Job summary

CBT in Portugal (Remote) seeks a German-speaking Customer Support Agent to join an international team for an automotive client. You will handle inquiries via phone, chat, and email, provide solutions, and ensure a high-quality customer experience.

The role requires fluent German and strong English, great communication, and the ability to work in a fast-paced, 24/7 rotating shift environment. Fully remote from Portugal with relocation support in exceptional cases.

Qualifications

• Fluent German and good English communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a positive attitude.
• Ability to work in a fast-paced, rotating shifts environment.

Responsibilities

• Assist customers via phone, chat, and email.
• Provide accurate information about automotive products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with colleagues to improve customer satisfaction.
• Stay up to date with the latest services, policies, and offers.
• Deliver professional, friendly, and high-quality customer support.

Skills

German fluency

English fluency

Customer service

Communication

Job description

CBT in Portugal (Remote) seeks a German-speaking Customer Support Agent to join an international team for an automotive client. You will handle inquiries via phone, chat, and email, provide solutions, and ensure a high-quality customer experience.

The role requires fluent German and strong English, great communication, and the ability to work in a fast-paced, 24/7 rotating shift environment. Fully remote from Portugal with relocation support in exceptional cases.