Remote French-Speaking Tech Support (Level 3)

FH Collective Academy; Viana do Castelo; Teletrabalho; EUR 189 720 - 212 040; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work in Porto (office 1/4

Meal allowance €7/day

Private health insurance from Day 1

Fully paid initial training

12-month contract

Resumo da oferta

FH Collective Academy invites a French-speaking Helpdesk Support Technician to join an international support team delivering cloud-based accounting solutions for SMEs. The role is fully remote with Porto-based base and quarterly office attendance.

You will handle Level 3 technical support via phone, email, and chat, investigate complex issues, and collaborate with internal teams to ensure a seamless customer experience.

Qualificações

• Fluent French (C1/C2) and good English (minimum B2) proficiency.
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Conhecimentos

Fluent French

Good English

Technical Support

MS Office

MySQL

Slack

Postman

Ferramentas

MySQL

Slack

Postman

MS Office

Descrição da oferta de emprego

FH Collective Academy invites a French-speaking Helpdesk Support Technician to join an international support team delivering cloud-based accounting solutions for SMEs. The role is fully remote with Porto-based base and quarterly office attendance.

You will handle Level 3 technical support via phone, email, and chat, investigate complex issues, and collaborate with internal teams to ensure a seamless customer experience.