French-Speaking Level 3 Helpdesk Technician (Remote)

FH Collective Academy; Porto; Teletrabalho; EUR 12 398 - 16 784; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work

Meal allowance (€7/day)

Private health insurance from Day 1

Fully paid initial training

12-month contract

Resumo da oferta

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international fintech team delivering cloud-based accounting solutions for SMEs. This remote role is based in Porto, Portugal, with quarterly office attendance.

You will handle Level 3 technical issues via phone, email, and chat, troubleshoot complex incidents, and collaborate with internal teams to improve processes while providing a seamless customer experience.

Qualificações

• Fluent French (C1/C2) and good English (minimum B2) proficiency.
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.
• Strong analytical, problem-solving, and communication skills.
• A proactive, customer-focused mindset and team-oriented approach.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Conhecimentos

Fluent French

Good English

MS Office

Ferramentas

MySQL

Slack

Postman

Descrição da oferta de emprego

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international fintech team delivering cloud-based accounting solutions for SMEs. This remote role is based in Porto, Portugal, with quarterly office attendance.

You will handle Level 3 technical issues via phone, email, and chat, troubleshoot complex incidents, and collaborate with internal teams to improve processes while providing a seamless customer experience.