French-Speaking Level 3 Helpdesk — Remote & Growth

FH Collective Academy; Lisboa; Teletrabalho; EUR 13 950 - 15 066; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Fully remote work

Fully paid initial training

Meal allowance

Resumo da oferta

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join its international support team. The role is remote-based from Porto, Portugal, with quarterly office attendance.

You will handle advanced technical issues for a French fintech client, guiding users through troubleshooting and ensuring a seamless support experience. You will perform Level 3 support across phone, email and chat, collaborate with internal teams, maintain records, and contribute to process

Qualificações

• Fluent French (C1/C2) and good English (B2) required.
• Experience in Technical Support, Helpdesk, IT/Support, or Application Support.
• Strong MS Office knowledge.
• Familiarity with MySQL, Slack and Postman.
• Strong analytical, problem-solving and communication skills.
• Proactive, customer-focused, and team-oriented mindset.

Responsabilidades

• Provide Level 3 technical support via phone, email and chat.
• Investigate, analyze and resolve complex incidents escalated from lower levels.
• Identify root causes and assist users with software troubleshooting.
• Maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal teams and participate in training sessions.

Conhecimentos

French language

English language

Customer service

Communication

Analytical

Teamwork

Ferramentas

MySQL

Slack

Postman

MS Office

Descrição da oferta de emprego

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join its international support team. The role is remote-based from Porto, Portugal, with quarterly office attendance.

You will handle advanced technical issues for a French fintech client, guiding users through troubleshooting and ensuring a seamless support experience. You will perform Level 3 support across phone, email and chat, collaborate with internal teams, maintain records, and contribute to process