Remote French-Speaking Level 3 Tech Support

FH Collective Academy; Ponte de Lima; Teletrabalho; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work based in Porto (occa

Meal allowance 7€/day

Private health insurance from Day 1

Fully paid initial training

12-month employment contract

International, dynamic environment

Resumo da oferta

FH Collective Academy seeks a French-speaking Helpdesk Support Technician to join an international fintech team. You will provide Level 3 technical support via phone, email and chat, troubleshoot complex issues and collaborate with internal teams for a seamless customer experience.

This fully remote role is based in Porto, Portugal, with office visits only quarterly. It offers private health insurance from day one, paid initial training and a 12-month contract to support long-term growth.

Qualificações

• Fluent French (C1/C2) and good English (minimum B2).
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.
• Strong analytical, problem-solving, and communication skills.
• Proactive, customer-focused mindset and team-oriented approach.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Conhecimentos

Fluent French

Good English

MS Office

Analytical thinking

Customer focus

Team player

Ferramentas

MySQL

Slack

Postman

Descrição da oferta de emprego

FH Collective Academy seeks a French-speaking Helpdesk Support Technician to join an international fintech team. You will provide Level 3 technical support via phone, email and chat, troubleshoot complex issues and collaborate with internal teams for a seamless customer experience.

This fully remote role is based in Porto, Portugal, with office visits only quarterly. It offers private health insurance from day one, paid initial training and a 12-month contract to support long-term growth.