Remote French-Speaking Level 3 Tech Support

FH Collective Academy; Aveiro; Teletrabalho; EUR 12 409 - 16 751; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work

Meal allowance

Private health insurance

Paid training

12-month contract

International environment

Resumo da oferta

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international team supporting a French fintech platform. The role is fully remote with Porto-based attendance only quarterly, starting 17 August or 14 September.

You will handle Level 3 technical issues and collaborate closely with internal teams to ensure a seamless customer experience. The package includes €1,306.66 gross per month plus €7 per day meal allowance, private health insurance from day one, and

Qualificações

• Fluent French (C1/C2) and good English (B2).
• Experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.
• Strong analytical and communication skills.
• Proactive, customer-focused and team-oriented mindset.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex incidents escalated from lower levels.
• Identify root causes and assist users with troubleshooting.
• Follow workflows and maintain accurate customer records.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal teams and participate in training sessions.

Conhecimentos

French fluency

English proficiency

Technical support experience

MS Office

Analytical skills

Communication skills

Customer-focused mindset

Ferramentas

MySQL

Slack

Postman

Descrição da oferta de emprego

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international team supporting a French fintech platform. The role is fully remote with Porto-based attendance only quarterly, starting 17 August or 14 September.

You will handle Level 3 technical issues and collaborate closely with internal teams to ensure a seamless customer experience. The package includes €1,306.66 gross per month plus €7 per day meal allowance, private health insurance from day one, and