Remote French-Speaking Helpdesk Technician: Level 3 Support

FH Collective Academy; Ponte de Lima; Teletrabalho; EUR 13 392 - 15 624; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary package + meal allowance

Private health insurance

Initial training paid

12-month contract

Growth opportunities

International environment

Resumo da oferta

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join our international fintech support team. This remote role serves customers of cloud-based accounting solutions, handling Level 3 issues via phone, email and chat, with office attendance only quarterly.

Based in Porto, Portugal, you will troubleshoot complex inquiries, document cases, and collaborate with internal teams to deliver a seamless customer experience.

Qualificações

• Fluent French and good English are required.
• Proven experience in Technical Support or Helpdesk.
• Strong knowledge of MS Office is expected.
• Familiarity with MySQL, Slack and Postman.
• Excellent analytical and problem-solving abilities.
• Customer-focused, proactive and team-oriented.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex incidents escalated from lower levels.
• Identify root causes and assist users with software troubleshooting.
• Maintain accurate customer records in internal systems.
• Identify recurring issues and suggest process improvements.
• Collaborate with internal technical teams and participate in trainings.

Conhecimentos

Fluent French

Good English

Technical Support

MS Office

MySQL

Slack

Postman

Analytical thinking

Problem solving

Communication

Team player

Proactive mindset

Ferramentas

MySQL

Slack

Postman

MS Office

Descrição da oferta de emprego

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join our international fintech support team. This remote role serves customers of cloud-based accounting solutions, handling Level 3 issues via phone, email and chat, with office attendance only quarterly.

Based in Porto, Portugal, you will troubleshoot complex inquiries, document cases, and collaborate with internal teams to deliver a seamless customer experience.