Remote French-Speaking Helpdesk Tech (Level 3)

FH Collective - Academy; Vila Nova de Gaia; Presencial; EUR 14 586 - 16 740; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance €7/day

Private health insurance from Day 1

Fully paid initial training

12-month contract

Resumo da oferta

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician based remotely with Porto, Portugal. The role supports a fintech company, handling advanced technical issues and coordinating with internal teams to ensure a seamless customer experience.

You will work across phone, email, and chat channels, troubleshooting, and documenting cases while contributing to service improvements. Start dates include 17 August or 14 September, with a 12-month contract and remote-first work.

Qualificações

• Fluent French (C1/C2) and good English (B2) required.
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office; familiarity with MySQL, Slack and Postman.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Conhecimentos

Fluent French (C1/C2)

English (B2)

Technical support experience

MS Office

MySQL

Slack

Postman

Ferramentas

MySQL

Slack

Postman

Descrição da oferta de emprego

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician based remotely with Porto, Portugal. The role supports a fintech company, handling advanced technical issues and coordinating with internal teams to ensure a seamless customer experience.

You will work across phone, email, and chat channels, troubleshooting, and documenting cases while contributing to service improvements. Start dates include 17 August or 14 September, with a 12-month contract and remote-first work.