Remote French IT Support Technician: SQL & API Debugging

CB Talents; Lisboa; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote work from Portugal (onsite day

Paid training in English

Health insurance from day one

12-month fixed-term contract

22 days holiday (pro-rata)

40h/week Mon–Fri

Job summary

CB Talents is seeking a technically skilled support professional to manage escalated tickets, reproduce and diagnose software issues, and verify customer data directly in MySQL. You will collaborate with Postman, Slack, and the support team to identify root causes and drive fixes.

The role includes contributing improvements to management based on incidents and participating in ongoing training programs. Remote work from Portugal is available, with one on-site day per quarter at the Porto/Vila

Qualifications

• Fluent French required; this is essential.
• English level at least B2.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling abilities.
• Clear written and spoken communication with a customer focus and willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Written communication

Oral communication

Customer focus

Willingness to learn

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

CB Talents is seeking a technically skilled support professional to manage escalated tickets, reproduce and diagnose software issues, and verify customer data directly in MySQL. You will collaborate with Postman, Slack, and the support team to identify root causes and drive fixes.

The role includes contributing improvements to management based on incidents and participating in ongoing training programs. Remote work from Portugal is available, with one on-site day per quarter at the Porto/Vila