French-Speaking IT Helpdesk: L2 Support & Debugging

Savior Artigos Texteis Lda; Lisboa; Ibrido; EUR 11.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work from Portugal with on-site

Paid training in English

Health insurance

Descrizione del lavoro

Savior Artigos Texteis Lda seeks a French-speaking support specialist to handle escalated tickets and diagnose software issues for a Portuguese fintech platform. You will work primarily in French, with English training support, using MySQL, Postman, Slack, and MS Office to resolve root causes.

The role offers remote work from Portugal with one on-site day per quarter in Porto area, paid training in English, health insurance, and a path from fixed-term to permanent employment.

Competenze

• Fluent French language is required.
• English level of B2 or higher is expected for training.
• Experience with MySQL/SQL, Postman, Slack and MS Office is required.
• Strong troubleshooting and ticket-handling skills with a customer-focused approach.
• Excellent written and verbal communication; eager to learn.

Mansioni

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyze, and diagnose application errors.
• Query customer data in the database (MySQL) to identify root causes.
• Collaborate with the team using Postman and Slack to resolve issues.
• Propose improvements to management based on incidents.
• Participate in ongoing training and development programs.

Conoscenze

Fluent French

English B2

MySQL

SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Communication

Customer focus

Willingness to learn

Strumenti

MySQL

SQL

Postman

Slack

MS Office

Descrizione del lavoro

Savior Artigos Texteis Lda seeks a French-speaking support specialist to handle escalated tickets and diagnose software issues for a Portuguese fintech platform. You will work primarily in French, with English training support, using MySQL, Postman, Slack, and MS Office to resolve root causes.

The role offers remote work from Portugal with one on-site day per quarter in Porto area, paid training in English, health insurance, and a path from fixed-term to permanent employment.