Remote Dutch-Speaking Support Advisor (Medical Devices)

CloserHire; Portugal; Teletrabalho; EUR 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation Provided

Private Health Cover

Meal Allowance

Work From Home

Resumo da oferta

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a fully remote role in Portugal. You will handle customer care and technical support for diabetes medical devices, ensuring accurate order processing and high-quality assistance across calls, email, chat, and SMS.

Ideal candidates bring experience in customer service, healthcare or tech support, strong English and Dutch language skills, and the ability to work independently in a fully remote setup from Portugal.

Qualificações

• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.
• Strong ability to manage large volumes of information and documentation.
• Organised, detail-oriented, and capable of prioritising tasks effectively.
• Stress management skills and ability to remain calm in urgent or challenging cases.
• Active listening and empathy to resolve customer concerns.
• Currently based in Portugal or willing to relocate to Portugal.
• Comfortable working independently in a fully remote environment

Responsabilidades

• provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

Conhecimentos

Dutch (C1+)

English (C1)

Customer service

Remote work

Descrição da oferta de emprego

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a fully remote role in Portugal. You will handle customer care and technical support for diabetes medical devices, ensuring accurate order processing and high-quality assistance across calls, email, chat, and SMS.

Ideal candidates bring experience in customer service, healthcare or tech support, strong English and Dutch language skills, and the ability to work independently in a fully remote setup from Portugal.