Remote Dutch Customer Advisor – Medical Devices

Cross Border Talents; Faro; Teletrabalho; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Language bonus

Meal allowance

Health & Life Insurance

Collaborative team

Relocation assistance

Remote work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project. You will support customers across channels with product information, orders, deliveries, and accounts, delivering clear and timely solutions while maintaining a high level of service.

Ideal candidates are fluent in Dutch and English, have at least 1 year in customer support, and are proactive, analytical, and detail-oriented. The role offers remote work from Portugal and a supportive international team.

Qualificações

• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to grow in customer service.

Responsabilidades

• Provide professional, empathetic customer support via phone, email, chat and other channels.
• Handle inquiries about medical devices, products, orders, deliveries, accounts and services.
• Provide accurate information while adhering to company policies and guidelines.
• Identify customer needs and deliver clear, timely solutions.
• Escalate complex issues to relevant teams when needed.
• Record interactions and resolutions in internal systems.
• Collaborate with other departments to resolve issues effectively.
• Maintain high standards of service, accuracy and customer satisfaction.

Conhecimentos

Dutch (C1/C2)

English (C1)

1 year CS experience

Analytical thinking

Communication

Creativity

Proactive mindset

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project. You will support customers across channels with product information, orders, deliveries, and accounts, delivering clear and timely solutions while maintaining a high level of service.

Ideal candidates are fluent in Dutch and English, have at least 1 year in customer support, and are proactive, analytical, and detail-oriented. The role offers remote work from Portugal and a supportive international team.