Remote Dutch Customer Specialist – Medical Devices Support

Cross Border Talents; Porto; A distancia; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Remote Work

Descripción de la vacante

Cross Border Talents is hiring a Customer Specialist for a Medical Devices Project in Portugal. You will provide professional support across phone, email, chat, and other digital channels, handling product information, orders, deliveries, accounts, and services while ensuring clear, accurate, and timely solutions to customers.

The role requires fluent Dutch and English, EU/Portuguese eligibility, and at least 1 year of customer support experience.

Formación

• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or Portuguese residency.
• Minimum 1 year of Customer Support experience.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsabilidades

• Provide professional, empathetic customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to medical devices, products, orders, deliveries, accounts, and services.
• Provide accurate and clear information while following company policies and guidelines.
• Understand customer needs and deliver appropriate solutions efficiently.
• Handle customer concerns and complaints professionally, escalating complex cases as needed.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Follow procedures when handling medical device-related inquiries.
• Continuously develop knowledge of products, processes, regulatory requirements, and industry standards.

Conocimientos

Analytical

Creative thinking

Communication

Descripción del empleo

Cross Border Talents is hiring a Customer Specialist for a Medical Devices Project in Portugal. You will provide professional support across phone, email, chat, and other digital channels, handling product information, orders, deliveries, accounts, and services while ensuring clear, accurate, and timely solutions to customers.

The role requires fluent Dutch and English, EU/Portuguese eligibility, and at least 1 year of customer support experience.