Dutch Medical Devices Support Specialist (Remote)

Cross Border Talents; Aveiro; Teletrabalho; EUR 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Remote Work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project in Portugal. You will support customers across phone, email, chat, and other channels, handling product information, orders, deliveries, accounts, and services.

The role emphasizes clear, accurate, and timely solutions while maintaining professional customer interactions. Fluency in Dutch and English is required, with EU citizenship or Portuguese residency, and at least 1 year in customer support.

Qualificações

• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to grow in CS.

Responsabilidades

• Provide professional, friendly, and empathetic customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to medical devices, products, orders, deliveries, accounts, and services.
• Provide accurate and clear information while following company policies and guidelines.
• Understand customer needs and deliver appropriate solutions efficiently.
• Handle customer concerns professionally, escalating technical or complex cases when necessary.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments to investigate and resolve customer issues.
• Maintain high standards of customer service, accuracy, productivity, and satisfaction.
• Follow all relevant procedures when handling medical device-related inquiries.
• Continuously develop knowledge through ongoing training.

Conhecimentos

Dutch (C1/C2)

English (C1)

Analytical thinking

Communication skills

Problem solving

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project in Portugal. You will support customers across phone, email, chat, and other channels, handling product information, orders, deliveries, accounts, and services.

The role emphasizes clear, accurate, and timely solutions while maintaining professional customer interactions. Fluency in Dutch and English is required, with EU citizenship or Portuguese residency, and at least 1 year in customer support.